“The thrust of the Bureau’s projects and programs are geared towards  achieving service excellence to maximize voluntary compliance of taxpayers which the Bureau believed, is the most effective means of revenue collection,” BIR Commissioner Joel L. Tan-Torres stressed.

Quezon City, 30 January, 2010 – The Bureau of Internal Revenue implemented recently the All Year-Round  NO NOON BREAK Policy at all BIR offices tasked to deliver frontline services to taxpayers to ensure continuous taxpayer service that would result to increased voluntary compliance and eventually help raise tax collection.

Pursuant to Revenue Memorandum Order No. 5-2010, all frontline service offices in the Bureau are obliged to adopt a work schedule on a rotation basis, where all needed assistance to taxpayers are provided for during working hours, even at noon time, all  year through, to guarantee uninterrupted taxpayer service.

It is also embodied in the issuance that service shall be made available to taxpayers who are already within the Bureau offices at 5:00 pm, until they have completed their transactions with the Bureau.

It was also made imperative for concerned offices to make certain the availability of electronic taxpayer services for twenty-four hours, seven days a week.

The frontline service offices included are the Large Taxpayers Service, Collection Service, Assessment Service, Taxpayers’ Assistance Service, Legal Service and all the divisions under each service.

“The thrust of the Bureau’s projects and programs are geared towards  achieving service excellence to maximize voluntary compliance of taxpayers which the Bureau believed, is the most effective means of revenue collection,” BIR Commissioner Joel L. Tan-Torres stressed.